Shipping Policy – Coffee Marketplace Platform

Thank you for ordering through our Coffee Marketplace website. We aim to support reliable and timely delivery between suppliers and buyers across Canada. Please review our shipping guidelines below.

1. Order Processing

Orders are typically processed within 2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may vary depending on supplier availability, product type, order volume, and delivery location.

2. Shipping Rates and Delivery Times

Shipping costs may be calculated based on product weight, dimensions, supplier location, delivery destination, and selected shipping method.

Estimated delivery times:

Standard Shipping: 2–3 business days

Shipping fees, where applicable, will be shown or communicated during checkout.

3. Payment and Confirmation

Available payment methods will be displayed during checkout. If Cash on Delivery is available for your order, please ensure someone is present at the delivery address to receive the order and make payment.

Orders may require supplier confirmation before fulfilment.

4. Order Tracking

Where tracking is available, a tracking number or delivery update will be provided through your account, order page, email, or supplier communication.

5. Delays or Lost Packages

Delivery delays may occur due to weather, holidays, supplier processing delays, courier issues, remote delivery locations, or other circumstances beyond our control.

If your package is delayed or appears lost, please contact our support team. We will help coordinate with the supplier or shipping provider to review and resolve the issue.

6. Shipping Restrictions

Some products may have shipping restrictions due to product type, size, weight, temperature sensitivity, food handling requirements, or regional delivery limitations.

If an item cannot be shipped to your location, you may be notified during checkout or by the supplier after order review.

7. Contact Us

For questions about shipping, delivery status, or order fulfilment, please contact us:

Email: support@mail.com
Phone: +1 416 123 4567
Address: Canada