Privacy Policy – Coffee Marketplace Platform

Effective Date: March 1, 2026

1. Introduction

Welcome to our Coffee Marketplace, a digital B2B platform connecting coffee suppliers, roasters, distributors, and product brands with coffee shops, cafés, restaurants, and professional buyers across Canada.

This Privacy Policy explains how we collect, use, share, and protect your information when you access our platform or use our services. By using the platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information needed to operate a reliable coffee supply marketplace.

Supplier Information

We may collect business registration details, company profiles, product catalogues, coffee origin details, roast profiles, tasting notes, certifications, product images, pricing, promotions, inventory details, delivery information, and supplier contact information.

Buyer Information

We may collect company information, account details such as name, email address, phone number and role, café or business requirements, search activity, saved products, quotation requests, cart activity, order history, and communication preferences.

Technical Information

We may collect IP address, browser type, device information, operating system, pages visited, search queries, usage patterns, and analytics data to improve platform performance and user experience.

3. How We Use Your Information

We use your information to provide, manage, and improve the Coffee Marketplace.

We may use your information to:

• Connect cafés and buyers with relevant coffee suppliers and products.
• Display accurate product details, pricing, discounts, stock, and availability.
• Process enquiries, orders, payments, delivery details, and account activity.
• Help suppliers manage product listings, pricing, inventory, and buyer requests.
• Improve marketplace search, product recommendations, dashboards, and analytics.
• Improve platform security, usability, performance, and customer support.
• Send service updates, promotional communications, and important account notices.

4. Information Sharing and Disclosure

Because the platform operates as a B2B marketplace, some business information is shared to support transactions.

Marketplace Information

Supplier profiles, product catalogues, coffee product details, pricing, promotional offers, and availability may be visible to registered buyers and platform users.

Transaction Information

When a buyer places an order, submits an enquiry, requests a quote, or compares products, relevant contact, company, delivery, project, and transaction details may be shared with the selected supplier.

Service Providers

We may share limited information with trusted service providers who help us operate the platform, such as hosting providers, payment processors, analytics tools, support tools, and communication services.

Legal Requirements

We may disclose information where required by applicable Canadian law, regulation, legal process, government request, or where necessary to protect our rights, users, platform, or business operations.

5. Data Security and Pricing Transparency

We use reasonable technical, administrative, and organisational safeguards to protect personal, commercial, and account information from unauthorised access, misuse, loss, or alteration.

We also support pricing transparency by displaying clear product prices, discounts, stock availability, and order details where applicable. This helps cafés, suppliers, and buyers make informed purchasing decisions.

6. Your Data Rights

Depending on your account type and applicable law, you may have the right to:

• Access, update, or correct your account, company profile, or product listings.
• Request deletion or deactivation of your account.
• Manage marketing communication preferences.
• Request information about how your data is used.
• Contact us about privacy, security, or data accuracy concerns.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make significant updates, we will post the revised Privacy Policy on this page and update the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@mail.com
Phone: +1 416 123 4567
Address: Canada